
一 | (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday. Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information. Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects. Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized.
。 要特别注意山洪、滑坡、泥石流8月15日14时10分,杭州市气象台发布主城区雷电黄色预警。昨天下午至夜间,杭州多地从中午开始陆续发布雷电、暴雨黄色预警、红色预警信号。8月15日15时02分,淳安县气象台发布雷电黄色预警信号。15时30分将暴雨黄色预警信号升级为暴雨橙色预警信号:近1小时我县瑶山乡何家村、富岩村雨量已接近50毫米,预计瑶山、中洲、浪川、姜家、汾口、枫树岭、安阳、大墅等乡镇未来1小时雨量将达50毫米以上或3小时雨量达75毫米以上。23时34分,淳安县气象台又将暴雨橙色预警信号升级为暴雨红色预警信号:近1小时我县大墅镇茅头尖村雨量已达75毫米以上,预计今天夜里我县大墅、安阳、石林等乡镇仍有局地短时暴雨。8月15日15时46分,桐庐县气象台将暴雨橙色预警信号升级为暴雨红色预警信号:受强对流云团影响,近1小时新合乡小时雨强已达70毫米以上,预计下午到夜里我县所有乡镇(街道)有短时暴雨,其中新合、江南、凤川局部有大暴雨。8月15日20时52分,建德市气象台将暴雨黄色预警信号升级为暴雨橙色预警信号,预计夜里大同、航头、大慈岩等乡镇有短时暴雨。各地气象台在发布预警时,无一例外在最后提醒广大市民:需特别注意防范短时强降水可能引发的小流域山洪、山体滑坡、泥石流和城乡积涝等次生灾害。
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